NEIGHBORHOOD ISSUES (homeless encampment, graffiti, illegal dumping, abandoned vehicle, code violation)
WORRIED ABOUT YOUR NEIGHBOR
- If you encounter a person around the neighborhood who is in need, encourage them to call 211 for resources and services. You may also contact 311 to request a Outreach contact from the City's homeless services system.
WATER EMERGENCY IN YOUR CONDO
- Check HERE for emergency water shut-off information
- For clogged drains, see this FAQ.
GATE WON'T OPEN
- If the electric gate opener fails when our Property Manager is not on duty, contact any Board member for help
ROOF ACCESS
- There is a roof access hatch above the top-floor walkway of each building
- Due to security and liability concerns, and to prevent damage to roof membranes, no one may access the roof without Management approval
PROBLEM INTERNAL TO YOUR UNIT
- Make arrangements with a vendor of your choice
AFTER-HOURS ISSUES AT THE RIDGE (NON-CRIMINAL)
- Non-urgent issues should be submitted HERE via online Request/Concern
- For urgent concerns, call the 24 hour hotline at McCathren Management and follow the emergency prompts: 509-232-5160
UNSURE WHO TO CONTACT, OR TO NOTIFY OF ACTION TAKEN
